Privacy Policy of The Pan Pool Villa Khaoyai

Effective Date: 20/12/2025
Website: www.thepanpoolvillakhaoyai.com

1. Who We Are

The Pan Pool Villa Khaoyai (“we”, “our”, “us”, or “The Villa”) operates the website www.thepanpoolvillakhaoyai.com.
This Privacy Policy explains how we collect, use, process, store, and disclose your personal data in accordance with the Thailand Personal Data Protection Act (PDPA) and other applicable laws. 

2. Personal Data We Collect

We may collect the following types of personal data when you interact with our website, make a booking, sign up for email, or contact us:

2.1 Data You Provide Directly

  • Full name, phone number, email address

  • Booking and reservation details (dates, room type, preferences)

  • Payment-related information (processed securely via third-party provider)

  • Feedback, requests, messages via contact form

2.2 Automatically Collected Data

  • IP address

  • Browser type and device information

  • Cookies and usage analytics

2.3 Third-Party Sources

  • Payment processors

  • Website analytics services

  • Spam and bot detection services 

3. How We Use Your Personal Data

We collect and use your personal data for reasons including but not limited to:

  • Handling and processing your reservations and stay arrangements

  • Communicating booking confirmations and guest requests

  • Improving our website, services, and guest experience

  • Security, fraud prevention, and compliance with legal requirements

  • Marketing communications only with your consent 

4. Legal Basis for Processing

We process your personal data under one or more of the following bases:

  • Contractual necessity (to provide reservation services)

  • Legal obligations (tax, accounting, safety)

  • Legitimate interests (service enhancement, security)

  • Consent (for optional marketing communications) 

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, including:

  • Saving name/email in forms (if opted in)

  • Session and preference cookies

  • Analytics tracking cookies

You may disable cookies through your browser settings; however, some features may not function correctly without them.

6. Sharing Your Data

We may share your personal data with:

  • Hosting and database service providers

  • Payment gateways and booking systems

  • Spam and security services

  • Government or regulatory authorities when required

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data only as long as needed for:

  • Providing services and managing bookings

  • Compliance with laws (e.g., accounting, tax)

  • Resolving disputes or enforcing agreements

Retention periods will vary based on the type of data and legal requirements.

8. Your Rights (PDPA)

Under PDPA, you have the right to:

  • Access your personal data

  • Request correction, update, or deletion

  • Withdraw consent

  • Object to processing

  • Request data portability

To exercise your rights, please contact us (details below).

9. International Transfers

Your data may be transferred to service providers or servers located outside Thailand, where permitted by law. We take measures to ensure that such transfers comply with applicable data protection standards. 

10. Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. However, no transmission over the internet is fully secure, and we cannot guarantee absolute protection. 

11. Changes to This Privacy Policy

We may update this policy from time to time. The most recent version will always be posted on our website.

12. Contact Information

If you have questions, wish to exercise your PDPA rights, or want more details about this policy, please contact:

The Pan Pool Villa Khaoyai – Data Protection Contact
Email: thepangroup555@gmail.com
Phone: 065 792 3999
Address: Pak Chong, Nakhon Ratchasima, Thailand